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Terms of Service

TERMS OF SERVICE (TOS)
This Web Hosting Agreement (this “Agreement”) is between Blue Arctic LLC. (“Blue Arctic”), a United States Limited Liability Company, and the person (individual or legal person) whose signs Blue Arctic’s service order and set up form (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of Blue Arctic’s Web hosting service.
SERVICES
Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of Blue Arctic LLC’s credit approval requirements, Blue Arctic LLC agrees to provide the web hosting services described in the Order for the fees stated in the Order.
TERM
The initial service term of the Agreement shall begin on the date that Blue Arctic LLC generates an e-mail message to Customer announcing the activation of the Customer’s account (the “Service Commencement Date”) and shall continue for the number of months stated in the Order (the “Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew for up to three successive renewal terms of the same length as the Initial Term (each a “Renewal Term”) unlessl Blue Arctic LLC or Customer provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the “Term.”
PAYMENTS
1. Fees

Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly or annually as indicated on the Order, beginning on the Service Commencement Date. Blue Arctic LLC may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes Blue Arctic LLC to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Blue Arctic LLC will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 14th day following invoice date, but in no event earlier than the first day of each billing cycle.

Payments must be made in United States dollars. Customer is responsible for providing Blue Arctic LLC with changes to billing information (such as credit card expiration, change in billing address) At its option, Blue Arctic LLC may accrue charges to be made to a credit/debit card until such charges exceed $10.00. Blue Arctic LLC may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum non-usurious rate under applicable law. Blue Arctic LLC may suspend the service without notice if payment for the service is overdue. Fees not disputed within sixty (60) days of due date are conclusively deemed accurate. Customer agrees to pay Blue Arctic LLC’s reasonable reinstatement fee following a suspension of service for non-payment, and to pay Blue Arctic LLC’s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.

2. Fee Increases
Blue Arctic LLC may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).
3. Taxes
At Blue Arctic LLC’s request Customer shall remit to Blue Arctic LLC all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on Blue Arctic LLC), regardless of whether Blue Arctic LLC fails to collect the tax at the time the related services are provided.
4. Early Termination
Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Blue Arctic LLC terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for Blue Arctic LLC’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.
LAW/AUP
Customer agrees to use the service in compliance with applicable law and Blue Arctic LLC’s Acceptable Use Policy (AUP), which is hereby incorporated by reference in this Agreement. Customer agrees that Blue Arctic LLC may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services. Amendments to the AUP are effective on the earlier of Blue Arctic LLC’s notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with Blue Arctic LLC’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between Blue Arctic LLC and Customer regarding the interpretation of the AUP, Blue Arctic LLC’s commercially reasonable interpretation of the AUP shall govern.
CUSTOMER INFORMATION
Customer represents and warrants to Blue Arctic LLC that the information he, she or it has provided and will provide to Blue Arctic LLC for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to Blue Arctic LLC that he or she is at least 18 years of age. Blue Arctic LLC may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer’s account until Customer has provided a written notice changing the Primary Customer Contract.
INDEMNIFICATION
Customer agrees to indemnify and hold harmless Blue Arctic LLC, Blue Arctic LLC’s affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP by Customer or any person using Customer’s log on information, regardless of whether such person has been authorized to use the services by Customer.
DISCLAIMER OF WARRANTIES
BLUE ARCTIC LLC DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW BLUE ARCTIC LLC DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS.
LIMITATION OF DAMAGES
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF BLUE ARCTIC LLC AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.
SUSPENSION/TERMINATION
1. Suspension of Service
Customer agrees that Blue Arctic LLC may suspend services to Customer without notice and without liability if: (i) Blue Arctic LLC reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) Blue Arctic LLC reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. Customer shall pay Blue Arctic LLC’s reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection.
2. Termination
The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Blue Arctic LLC fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail. The Agreement may be terminated by Blue Arctic LLC prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (30) days of a written notice from Blue Arctic LLC describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer’s Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
CANCELLATIONS, REFUNDS & MONEY BACK GUARANTEE
1. Cancellations

Customers may request to cancel any service at any time by submitting a cancellation request through the Blue Arctic Customer Billing Portal, via live chat, or via email to our support team. Cancellations cannot be processed via phone; a digital transaction is required for logging and security.
Certain services—including but not limited to Website Maintenance, Hack Repair, System Administration, Internet Marketing (SEO Services, PPC Management, Social Media Management and Marketing), Website Design, or Website Development—require a minimum of sixty (60) days’ written notice prior to the effective cancellation date. Cancellation requests for these services must be submitted as described above. Failure to provide proper notice may result in continued billing until the notice period is satisfied.

2. Money Back Guarantee & Refund Policy

a. Shared and WordPress Hosting: Blue Arctic LLC offers a 30-day money-back guarantee for first-time customers on Shared and WordPress Hosting plans only. If you are not satisfied with your hosting service within thirty (30) days from the Service Commencement Date, you may request a refund of the hosting fees paid. Refunds exclude any setup fees, administrative fees, or domain registration fees, which are non-refundable.

b. VPS, Cloud, Dedicated, and Custom Hosting: There are no refunds or money-back guarantees on Virtual Private Servers (VPS), Cloud Hosting, Dedicated Servers, or Custom Hosting Solutions. All sales for these services are final, except as required by applicable law.

c. Other Services: All services outside of Shared and WordPress Hosting—including, but not limited to, Website Maintenance, Hack Repair, System Administration, Internet Marketing (SEO, PPC, Social Media), Website Design, and Website Development—are not eligible for any refunds or money-back guarantees. These services also require a sixty (60) day cancellation notice as outlined above.

3. Refund Processing

Refunds, when applicable and approved, will be processed to the original payment method within thirty (30) business days from approval. Refunds are limited to the hosting fee portion of eligible plans, excluding all setup, administrative, and domain registration fees.

4. Pro-Rated Refunds

No pro-rated refunds are provided after the initial thirty (30) days for Shared or WordPress Hosting. No pro-rated or partial refunds are available for any other services under any circumstances.

5. Eligibility

 

  • The 30-day money-back guarantee applies only to first-time signups for Shared and WordPress Hosting plans. Existing, returning, or second-account customers are not eligible.

  • Any violation of these Terms of Service, the Acceptable Use Policy, or suspected fraudulent activity will void any eligibility for a refund.

6. Right to Cancel

Blue Arctic LLC reserves the right to cancel any account or service, at its sole discretion, in accordance with these Terms of Service and the Acceptable Use Policy. Customers will be notified of such cancellation in accordance with the notice provisions of this Agreement.

BACK UP COPY
Blue Arctic LLC provides 2 forms of backups of all services including websites, databases & email. We always recommend you also make your own backups for security purposes. Customer agrees to maintain a current copy of all content hosted by Blue Arctic LLC.
REQUESTS FOR CUSTOMER INFORMATION
Customer agrees that Blue Arctic LLC may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that Blue Arctic LLC believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.
CHANGES TO BLUE ARCTIC LLC’S NETWORK
Upgrades and other changes in Blue Arctic LLC’s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. Blue Arctic LLC reserves the right to change its network in its commercially reasonable discretion, and Blue Arctic LLC shall not be liable for any resulting harm to Customer.
MISCELLANEOUS

Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trade mark without the other party’s prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer’s purchase order or other business forms are not binding on Blue Arctic LLC unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Blue Arctic LLC’s prior written consent. Blue Arctic LLC’s approval for assignment is contingent on the assignee meeting Blue Arctic LLC’s credit approval criteria. Blue Arctic LLC may assign the Agreement in whole or in part.

This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.

GOVERNING LAW/DISPUTES
The Agreement shall be governed by the laws of the State of Florida, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL BE THE STATE AND FEDERAL COURTS IN ORANGE COUNTY, FLORIDA, AND EACH PARTY AGREES NOT TO DISPUTE SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.
FORCE MAJEURE
Blue Arctic LLC shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Blue Arctic LLC’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
FORCE MAJEURE
Notices to Blue Arctic LLC under the Agreement shall be given via electronic mail to the e-mail address posted for customer support on our Helpdesk or Contact page. Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.
RIGHT TO REFUSAL OF SERVICE

Blue Arctic LLC may refuse to accept any customer or any website for participation in the Blue Arctic Network as determined by Blue Arctic LLC at its sole discretion.

This Terms of Service Agreement together with the Order and Acceptable Use Policy constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.

EFFECTIVE DATE: THIS TERMS OF SERVICE WAS LAST UPDATED ON JUNE 12, 2022.

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