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Troubleshooting
Fix common website, email, server and connection problems.
15 articles
- Can’t Send Email: What to CheckSend a test from Webmail first. If that works, fix your app: turn on outgoing authentication with your full email address and use the…
- DNS Change Not Showing Yet? How Long DNS Changes TakeDNS changes are saved straight away, but other networks keep the old answer until it runs out. Most DNS changes show within 48 hours,…
- How to Check Blue Arctic Service StatusOpen https://status.bluearctic.com to see posted problems and planned maintenance. Server rows are ping checks, so a working row doesn't prove your website or email…
- How to Find Large Files and Fix a Full DiskOn a VPS, run df -h to see which disk is full, then du and find to locate the biggest folders and files. Delete…
- How to Fix “Error Establishing a Database Connection”WordPress can't connect to its database. Check that the database name and username in wp-config.php match the Databases section of cPanel, ask us to…
- How to Fix 403 Forbidden and 500 Internal Server ErrorsA 403 means the server refused the request; a 500 means something on your site failed while building the page. Most come from a…
- How to Fix WordPress Image Upload ErrorsFind the exact message WordPress shows, then follow its fix: make the file smaller, save it as JPEG or PNG, or fix the uploads…
- How to Fix WordPress Permalinks and 404 ErrorsIf your home page works but posts or pages show "Page not found", go to Settings → Permalinks and click Save Changes to rebuild…
- How to Troubleshoot SSH Connection ProblemsMatch the error you see: a timeout usually means the wrong IP, port or a blocked network; “connection refused” means the wrong port or…
- Mailbox Full: How to Free Up Space or Increase the QuotaDelete mail you don't need in Webmail and empty Junk, or raise the mailbox's limit in cPanel: click Email, click Manage, open the Settings…
- Not Receiving Email: What to CheckOpen the mailbox in Webmail to see whether the mail reached the server. Then check the address, the mailbox's storage and status, its filters,…
- Outlook Keeps Asking for Your PasswordOutlook keeps asking when its saved password or server settings don't match your mailbox. Check the username, clear old saved passwords in Windows Credential…
- Website Is Down or Not LoadingCheck the Blue Arctic status page first, then make sure your domain hasn't expired and still points to us. Next, match the error you…
- WordPress Email Not SendingIf WordPress emails such as contact forms or password resets never arrive, check spam first, then the form's recipient address, then send through SMTP.…
- WordPress Says “There Has Been a Critical Error on This Website”A plugin, theme or code change crashed WordPress. Use the Recovery Mode link WordPress emails to your site's admin address to switch off the…
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