How to Check Blue Arctic Service Status

If your website or email suddenly stops working, check whether Blue Arctic has already posted a problem. It takes a minute and helps you decide whether to wait for a fix or to look at your own site.

Check the status page

1. Open status.bluearctic.com.
2. Read the message at the top of the page, for example All services are online.
3. Read any incident notice on the page to see what’s affected and the latest update.
4. Look at the list under Current status by service. The colour of each row’s icon and bars shows its state. The key at the top explains the colours: Operational, Downtime, Degraded, Maintenance, Not monitored and Recovered.
5. To see what happened on a day, point at that day’s bar.
6. For planned work and past problems, open the Maintenance and Previous incidents tabs.

What the rows check

• Rows that start with the word “ping”: each one is a ping check. It only shows that one of our servers answers over the network. It doesn’t test your website, email or cPanel, so a server can look fine while one of those has a problem.
• Client Portal: shows whether my.bluearctic.com, where you pay invoices and open tickets, is up.
• Managed WordPress, VPS and Virtual Dedicated Servers: your service may not have its own row. Read the message at the top and any notices instead.

If any row shows a problem and you’re not sure whether it affects you, open a support ticket and ask.

How to tell what the result means

• A notice, or Downtime or Degraded on a row: our monitoring has picked up a problem. Read the notice for updates and check back.
• Maintenance: wait until the maintenance window ends. Your service may be interrupted during it.
• Everything Operational, but your service isn’t working: the problem may be limited to your site, domain or device, or to a part of the service a ping check doesn’t test. Use the quick checks below, then open a support ticket.

Planned maintenance

We announce planned maintenance at least 24 hours ahead. It usually happens between 2AM and 6AM Eastern Time. Notices go to the status page and to the email address on your account.

Quick checks if the status page looks normal

1. Try your site on another device, or on your phone’s mobile data instead of Wi-Fi.
2. Open another website. If nothing loads, the problem is your internet connection.
3. Look up your domain at lookup.icann.org. Check that it hasn’t expired and that its nameservers haven’t changed.
4. Sign in to Webmail to test your email without your email app (see how to use Webmail).

For more checks, see how to troubleshoot a website that is down and how to fix email you cannot receive.

Troubleshooting

• The status page won’t load: try again in a few minutes. If your service is affected, open a support ticket. The helpdesk is open 24/7.
• Another page says live status is unavailable: open status.bluearctic.com directly.
• An incident is marked fixed but your site is still down: clear your browser cache and try again, then open a support ticket.
• Only one page of your site is broken: that’s usually a problem with the site itself, not an outage.

Still need help?

Open a support ticket from the Client Portal at my.bluearctic.com (see how to open a support ticket). Include your domain, the email address affected, the time the problem started, the exact error text, a screenshot and what you already tried. Never put a password in a ticket.