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cPanel
39 articles
- Can’t Send Email: What to CheckSend a test from Webmail first. If that works, fix your app: turn on outgoing authentication with your full email address and use the…
- DNS Change Not Showing Yet? How Long DNS Changes TakeDNS changes are saved straight away, but other networks keep the old answer until it runs out. Most DNS changes show within 48 hours,…
- Getting Started with Shared Web HostingSign in to the Client Portal and cPanel, create your email addresses, then ask us to move your site for free or point your…
- How to Add a Domain or Subdomain in cPanelIn cPanel's Websites hub, click Add Website and follow the setup wizard to add a domain or subdomain. Then point the new name to…
- How to Add or Edit DNS Records in cPanelFirst check that your domain uses Blue Arctic's nameservers. Then, in cPanel, click Websites, click Manage next to your domain and open the DNS…
- How to Change Your PHP VersionIn cPanel, click Websites, then click your domain's PHP version (or Manage, then Settings), and choose the new version in the PHP Version menu.…
- How to Check WordPress for Malware and RecoverSigns of a hacked site include strange redirects, unknown admin users, spam pages or a browser warning. On Shared Web Hosting, open a support…
- How to Check Your Email in WebmailIn cPanel, click Email, click Manage next to the address, then click Open Webmail. Webmail opens in a new browser tab, where you can…
- How to Create an Email Account in cPanelIn cPanel, click Email, then New email account. Type the part of the address before the @, set a strong password, and click Create…
- How to Download a Backup of Your WebsiteIn cPanel, click Files, open the Backups tab, and download your home directory plus each database; together they hold your website. On Managed WordPress,…
- How to Find Large Files and Fix a Full DiskOn a VPS, run df -h to see which disk is full, then du and find to locate the biggest folders and files. Delete…
- How to Find Your Email Settings (IMAP, POP3 and SMTP)In cPanel, click Email, then Manage next to the address, then Open Webmail. In Set up email on your device, click Automatically configure my…
- How to Fix “Error Establishing a Database Connection”WordPress can't connect to its database. Check that the database name and username in wp-config.php match the Databases section of cPanel, ask us to…
- How to Fix 403 Forbidden and 500 Internal Server ErrorsA 403 means the server refused the request; a 500 means something on your site failed while building the page. Most come from a…
- How to Fix a “Not Secure” WarningIn cPanel's Security hub, check on the SSL Certificates tab that your domain has a valid free certificate, turn on HTTPS Redirect, then change…
- How to Fix Mixed Content Warnings on an HTTPS SiteYour page loads over https, but some images, scripts or styles still load over http. Find them in your browser's developer console, then change…
- How to Fix WordPress Image Upload ErrorsFind the exact message WordPress shows, then follow its fix: make the file smaller, save it as JPEG or PNG, or fix the uploads…
- How to Fix WordPress Permalinks and 404 ErrorsIf your home page works but posts or pages show "Page not found", go to Settings → Permalinks and click Save Changes to rebuild…
- How to Forward Email to Another AddressIn cPanel, click Email, click Manage next to the address, open the Forwarders tab, click Add Forwarder, enter the destination and click Add Forwarder.…
- How to Increase PHP Limits (memory_limit, upload_max_filesize)Check your current PHP limits in WordPress Site Health, then open a support ticket with the setting (such as memory_limit, upload_max_filesize or post_max_size) and…
- How to Install WordPressOn Shared Web Hosting, use cPanel's WordPress option (Websites, then Add Website or Manage) if your account offers it. Otherwise, create a database, upload…
- How to Log In to cPanelGo to your cPanel address, usually https://yourdomain.com:2083, and sign in with your cPanel username and password. If that page doesn't open, or your domain…
- How to Manage DNS in CloudflareAdd your domain to your own Cloudflare account, check every imported record (especially email), switch your nameservers to Cloudflare's two, and set SSL/TLS to…
- How to Point a Domain with an A RecordKeep your DNS where it is and change two records there: the A record for your domain, set to your Blue Arctic IP address…
- How to Reset Your WordPress PasswordClick "Lost your password?" on your WordPress login page and use the link WordPress emails you. If the email never arrives, you can set…
- How to Restore a Website BackupTo restore a Blue Arctic daily backup, open a support ticket with the date you want to go back to, and we'll restore it…
- How to Set Up DNS for Microsoft 365 or Google WorkspaceAdd and verify your domain, create your users, then copy the MX, SPF, DKIM and other records your Microsoft 365 or Google Workspace admin…
- How to Set Up MX Records for Your EmailMX records tell other mail servers where to deliver your domain's email. To use Google Workspace or Microsoft 365, save your current MX record,…
- How to Set Up SMTP Email in WordPressMake WordPress send its emails (contact forms, password resets, orders) through a real mailbox: install an SMTP plugin and enter that mailbox's secure outgoing…
- How to Set Up SPF, DKIM and DMARC in cPanelAsk us in a ticket to set up DKIM (or use Email Deliverability if your cPanel has it), and keep a single SPF record…
- How to Update WordPress, Plugins and Themes SafelyMake a backup first, then update from Dashboard → Updates and check your site. Turn on auto-updates for plugins and themes you trust so…
- How to Update Your Domain’s NameserversAsk us for the Blue Arctic nameservers for your Shared Web Hosting account, copy your DNS records into cPanel and turn off DNSSEC, then…
- How to Use File Manager in cPanelFile Manager lets you upload, edit, rename, delete and unzip your website's files in your web browser, with nothing to install. In cPanel, click…
- Mailbox Full: How to Free Up Space or Increase the QuotaDelete mail you don't need in Webmail and empty Junk, or raise the mailbox's limit in cPanel: click Email, click Manage, open the Settings…
- Not Receiving Email: What to CheckOpen the mailbox in Webmail to see whether the mail reached the server. Then check the address, the mailbox's storage and status, its filters,…
- Outlook Keeps Asking for Your PasswordOutlook keeps asking when its saved password or server settings don't match your mailbox. Check the username, clear old saved passwords in Windows Credential…
- Website Is Down or Not LoadingCheck the Blue Arctic status page first, then make sure your domain hasn't expired and still points to us. Next, match the error you…
- WordPress Email Not SendingIf WordPress emails such as contact forms or password resets never arrive, check spam first, then the form's recipient address, then send through SMTP.…
- WordPress Says “There Has Been a Critical Error on This Website”A plugin, theme or code change crashed WordPress. Use the Recovery Mode link WordPress emails to your site's admin address to switch off the…
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