How to Set Up Email in Apple Mail on Mac

Mail on your Mac can send and receive your Blue Arctic email. You’ll add the account in Mail and choose IMAP, so your messages stay in sync with Webmail and your phone.

Before you start: get your settings

1. Log in to cPanel. If you can’t log in, open a support ticket.
2. In the cPanel sidebar, click Email.
3. Find the address in the list, and click Manage in its row.
4. On the Overview tab, click Open Webmail. Webmail opens in a new browser tab.
5. If your inbox opens instead of the Webmail home page, click cPanel Webmail Home.
6. In the Set up email on your device panel, click Automatically configure my device. The Set Up Mail Client page opens.
7. Keep the Secure SSL/TLS Settings section (marked Recommended) open. You’ll copy the servers and ports from it.

If you see an Email Accounts icon instead, click it, then click Connect Devices next to the address. Or type the tool’s name in cPanel’s search box (Ctrl+K or Cmd+K). If you can’t find it, open a support ticket.

The ports are usually 993 for incoming mail (IMAP) and 465 for outgoing mail (SMTP). Use exactly what Set Up Mail Client shows. SSL/TLS encrypts the connection, so nobody can read your password on the way.

Add your email account

1. Open the Mail app.
2. From the menu bar, choose Mail > Add Account.
3. Enter your email address. If you’re shown a list of providers, choose Other at the bottom of the list.
4. Click Continue.
5. Follow the steps on screen. Enter the name people should see, your full email address and your mailbox password.
6. If Mail asks for server details, choose IMAP as the account type.
7. Use your full email address as the user name, and enter the incoming and outgoing servers from Set Up Mail Client.
8. If Mail asks which apps to use with the account, make sure Mail is selected. Then finish.

Check the server settings

Mail usually manages ports by itself. If sending or receiving fails, compare its settings with Set Up Mail Client.

1. Choose Mail > Settings, then click Accounts.
2. Select your account on the left, then click Server Settings.
3. For incoming and outgoing mail, check that User Name is your full email address and Password is your mailbox password.
4. Check that each Host Name matches Set Up Mail Client exactly.
5. If it still fails, deselect Automatically manage connection settings.
6. For incoming mail, set Port to the incoming port Set Up Mail Client shows, and select Use TLS/SSL.
7. For outgoing mail, set Port to the outgoing port Set Up Mail Client shows, and select Use TLS/SSL.
8. Click Save.

How to tell it worked

1. Send a test message from the new account to another address you own, and check that it arrives.
2. Reply to it, and check that the reply arrives in Mail.

Troubleshooting

• Mail can’t verify the account name or password: use your full email address as the user name. If you’re not sure of the password, set a new one. Warning: every other device that uses this address stops connecting until you enter the new password there too. In cPanel, click Email, click Manage in the address’s row, and open the Settings tab. Click Change Password, enter the new password, and click Update Password. (With an Email Accounts icon: Manage, New Password, Update Email Settings.)
• A certificate warning appears: don’t trust the certificate. Change the Host Name to exactly what Set Up Mail Client shows.
• The account shows as offline: check your internet connection, then check our status page.
• You can receive but not send: the outgoing server needs your user name and password. Check them in Server Settings. If it fails on one network only, that network may block the port: try another network, or open a support ticket. See what to check when you can’t send email.

Still need help?

Open a support ticket from the Client Portal at my.bluearctic.com (see our support page). Include your domain, the email address, your macOS version, the exact error text, a screenshot, and what you already tried. Never include a password.